HOW DO I PLACE MY ORDER?
Choose the item(s) you want to buy on the product page then click the “Add To Cart/Buy Now” button and proceed to the checkout page to complete your order(s).
We’ll handle your order and let you know the shipping time!
HOW MUCH DOES SHIPPING COST?
The shipping cost varies depending on the shipping destination and the policy of the store such as the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total cost.
Here’s how we break down our shipping prices:
For the US domestic shipping
- Mugs are $4.99 for one item + $2.5 per additional item
- For International shipping
- Mugs are $8.99 for one item + $4.5 per additional item
All prices are in USD.
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
It might take up to 6 business days to ship your purchased items from the day you place your orders, depending on the product type and our current volume.
Custom products might take an additional 3-5 business days.
- Due to the Covid 19 pandemic, please allow extra time for your order to be processed and shipped to your address. Contact us for more details.
MY TRACKING NUMBER ISN’T WORKING.
Tracking numbers can take 1-2 days to show up in the shipping carrier's system. If the tracking number is still not working within a few days, please contact us.
I NEED HELP WITH A LATE ORDER.
If your order has not arrived after 30 business days (domestic) and 45 business days (international), please contact customer service.
WHAT SHOULD I DO IF I MADE A MISTAKE OF MY ORDERS?
First off, please try not to!
However, you can still update your order information (including changing size, color, quantity, or shipping address) if your request is submitted within 6 hours after the order is placed. Please immediately contact us and our team will gladly resolve all of your concerns!
CAN I CANCEL AN ORDER?
You can cancel an order within 06 hours from the moment you finish your checkout process. After this time, your order will be immediately sent into production.
Please contact us with your order details we will cancel your order and provide a full refund.
We cannot cancel orders once the printing process has begun.
What type of payments do you accept?
We accept Visa, Mastercard, and Paypal.
When will my card be charged?
Right after you have successfully placed your order.
HOW IS QUALITY ASSURANCE PROCESS?
We work with top manufacturers who can guarantee the high-quality of each package by taking everything into consideration and do a last-minute check before sending the complete order to you.
Based on the known issues and properties of each product, our QA specialists have listed detailed criteria we want to test for the product:
- After that, we put these criteria into the testing form, each element will be scaled on a level from 1 to 5 (low-quality to excellent quality) and take note.
Every single product will have to go through this whole testing process and each one needs to reach the minimum score of 80 before being packed and shipped to you.
HOW SECURE IS MY PERSONAL INFORMATION?
We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.